Legal reading room.

Controller. PixelFrameCollective, registered at 12103 Friedrich-Wilhelm-Str. 25 Berlin, Germany, is the data controller for personal data processed through this website and our design engagements. Privacy questions: [email protected].

What we collect. When you contact the studio or commission work, we process identification and contact details (name, email, phone, company), project correspondence, billing information required for invoicing, and technical logs (IP address, user agent, timestamp) generated automatically when you load the site.

Purposes and legal bases. Contact data submitted through our brief form is processed to respond to your inquiry and prepare a quote (Art. 6(1)(b) GDPR — pre-contractual measures). Client data is processed to deliver contracted design and front-end services (Art. 6(1)(b)). Invoices and accounting records are retained to meet German statutory retention duties (Art. 6(1)(c)). Security logs are processed for legitimate interests in protecting the service (Art. 6(1)(f)). Where you have given separate consent — for example a newsletter — you may withdraw it at any time (Art. 6(1)(a)).

Recipients. Data is shared only with processors bound by data-processing agreements: our hosting provider, email provider, and payment processor Stripe for transactions initiated through our payment link. We do not sell personal data and do not transfer it for cross-context behavioral advertising.

Retention. Inquiry data is deleted 24 months after the last contact unless a contract results, in which case contractual and tax records are retained for the periods required by §§ 147 and 257 AO/HGB (generally 6–10 years). Server logs are rotated after 90 days.

Your rights. Under the GDPR you may request access, rectification, erasure, restriction, and portability of your data, and object to processing based on legitimate interests (Art. 21). Exercise these rights by emailing [email protected]. You also have the right to lodge a complaint with a supervisory authority — locally the Berlin Commissioner for Data Protection and Freedom of Information.

CCPA / CPRA notice. California residents have the right to know categories and specific pieces of personal information collected, the purposes of use, and to request deletion or correction. PixelFrameCollective does not sell or share personal information as those terms are defined under the CCPA/CPRA. Requests from California residents may be sent to [email protected]; we respond within the periods required by law and will not discriminate against you for exercising these rights.

International transfers. Where a processor operates outside the European Economic Area, transfers rely on EU Standard Contractual Clauses or an adequacy decision, with supplementary measures where required.

Scope. These terms govern services provided by PixelFrameCollective, 12103 Friedrich-Wilhelm-Str. 25 Berlin, Germany, including interface design, visual systems, responsive front-end implementation, audits, and retainers listed on our Services index.

Formation of contract. A binding contract forms when you accept a written quote (email is sufficient) or when we begin performance after your instruction. Each quote defines scope, price, revision rounds, and delivery dates; where a quote is silent, these terms apply.

Fees and payment. Prices are stated in USD unless noted otherwise and exclude applicable VAT where VAT is due. One-off projects are billed 50% on kickoff and 50% on final handover unless agreed otherwise. Retainers are billed monthly in advance. Invoices are payable within 14 days via our hosted payment link or bank transfer. Late payments may accrue statutory default interest (§§ 288, 247 BGB) after reminder.

Delivery and client duties. Turnaround windows start when we receive complete inputs — copy, assets, access credentials, and feedback. We are not responsible for delays caused by missing materials or feedback arriving after agreed milestones. Two revision rounds are included per milestone unless the quote states otherwise; further rounds are billed at the studio day rate.

Intellectual property. Upon receipt of full payment, all exclusive rights in the client-specific deliverables — layouts, component code written for you, and final design files — transfer to you. PixelFrameCollective retains rights in pre-existing tools, boilerplate, frameworks, and internal libraries, which are licensed to you on a perpetual, non-exclusive basis to the extent embedded in the deliverables. We may display non-confidential work in our portfolio unless you opt out in writing.

Warranty and liability. We warrant that services are performed with professional care. Defect reports within 12 months of handover entitle you to cure of the defect. For slight negligence we are liable only for breach of essential contractual duties, capped at the contract value; liability for intent, personal injury, and mandatory statutory regimes (including product liability) remains unlimited. We are not liable for third-party platform outages or changes to external embed services.

Termination. Either party may terminate for cause with immediate effect if the other breaches material obligations and fails to cure within 14 days of notice. For convenience, retainers may be cancelled with 30 days' notice at the end of a billing period. Accrued fees for work performed remain due.

Governing law. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for merchants is Berlin, Germany. Consumers retain the mandatory protections of their country of residence.

How we use cookies. PixelFrameCollective keeps cookie usage minimal. Cookies and similar local-storage entries are small files or key-value pairs stored on your device when you visit this site.

Strictly necessary. Essential storage keeps core functions working: remembering that you dismissed our cookie notice (cookie_accepted in localStorage) and protecting form submissions against abuse. These do not require consent under § 25 TTDSG because they are technically required to deliver the service you request.

Preference and analytics. If we enable privacy-friendly analytics or embedded map tiles, they run only after consent where consent is required. Google Maps embeds on the contact page may set cookies on Google's domains when the map loads; Google acts as an independent controller for that data. You can block embeds with browser settings or content blockers without losing access to the written contact details.

Third-party payment. Following a Pay link opens Stripe's hosted checkout. Stripe may set cookies necessary to process your payment under its own privacy and cookie documentation. We do not control Stripe's cookies.

Managing cookies. You can delete or block cookies through your browser settings at any time. Blocking strictly necessary storage may cause the cookie notice to reappear on every visit. Withdrawing consent does not affect the lawfulness of processing before withdrawal.

Contact. Questions about this Cookie Policy? Write to [email protected] or postal mail to PixelFrameCollective, 12103 Friedrich-Wilhelm-Str. 25 Berlin, Germany.

Cooling-off note. Distance contracts with consumers in the EU generally carry a 14-day withdrawal right (§ 355 BGB). If you authorize us to begin work before the period ends, you remain responsible for the value of services already rendered. Digital deliverables that are fully performed with your prior express consent may fall under the exception in § 356(4) BGB.

Project deposits. The 50% kickoff deposit on fixed-scope projects is refundable in full if you cancel before the first working session has begun. After kickoff, deposits cover reserved studio capacity and non-recoverable preparation, and are non-refundable; we will still refund any prepaid balance attributable to work not yet started, proportional to the remaining scope.

Milestone payments. Once a milestone is delivered and accepted — or not revised within 10 business days — payment for that milestone is final. If a deliverable materially deviates from the agreed quote and we cannot cure it within a reasonable time, we will refund the fees for the non-conforming portion.

Retainers. Monthly retainer fees are billed in advance and are non-refundable once the billing period starts. You may cancel future renewals with 30 days' notice; unused prepaid hours do not roll over beyond one calendar month unless we agree in writing.

How to request a refund. Email [email protected] from the address used at purchase with the subject “Refund request,” your invoice or payment reference, and a short description of the issue. We acknowledge within 2 business days and decide within 10 business days. Approved refunds are issued to the original payment method; processing times then depend on your bank or card issuer.

Pay an open invoice. Outstanding balances can be settled any time through our hosted checkout: open the payment link.

Contact. PixelFrameCollective, 12103 Friedrich-Wilhelm-Str. 25 Berlin, Germany — [email protected] · +49 152 48190273.